Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务

• Communicate to his/her superior any difficulties, guest comments and other relevant information

与上级领导交流有关疑难，客人意见和其它相关信息

• Establish and maintain effective employee working relationships

与员工建立并保持良好的工作关系

• Attend and participate in daily briefings and other meetings as scheduled

参加和参与每日的例会和其它计划好的会议

• Attend and participate in training sessions as scheduled

参加和参与计划好的培训课程

• Prepare for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务：

- Grooming is impeccable and in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

- Outlet equipment is clean

设备干净

- Equipment is sorted and stored

设备分类且存放好

- Glassware is polished

玻璃器皿擦亮

- Flatware is polished

擦亮餐具

- China is clean

清洁瓷器

- Waiter stations are prepared

准备好服务台

- Cutlery is placed for table service

摆放好餐桌上的餐具

- Tables are set

摆设好餐台

- Reservations are read and familiarized

阅读并熟悉预订

- Special occasions are ready

准备好特别活动

- Music is Ｏn

放音乐

- Lighting is Ｏn

开灯

- Outlet is ready for service and guest comfort

酒吧准备就绪为客人提供舒适的服务

• Carries out effective service by ensuring:

高效的提供服务：

- Guests are greeted and seated

迎宾并安排客人就座

- Daily specials are explained and up-sold

说明并推销每日特价

- Food orders are processed accurately

准确的下餐单

- Trays and tray jacks are effectively used

有效的利用托盘和托盘架

- Food orders are taken quickly

快速的为客人写餐单

- Payment methods are handled accurately

正确的处理付款方法

- Working areas are cleaned and re-set quickly

快速的清洁工作区和重新布置

- Bar is clean

清洁酒吧

- Used ashtrays are regularly cleaned

定时清理用过的烟灰缸

- Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

• Carries out effective beverage service by
ensuring:

通过确保以下内容高效的提供饮品服务：

- Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务规定，推销饮料并定时为客人续酒

- Converse with Guests about wine, advising the types and style of wine, taking wine orders and serving wine

与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

- Promoting and selling cocktails to guests

向客人推销鸡尾酒

- Making and presenting cocktails

调配和装饰鸡尾酒

- Coffeeand tea is served hot and in accordance with standards

按规范提供热的咖啡和茶

• Take appropriate action to resolve guest complaints

正确处理客人的投诉

• Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货

• Perform related duties and special projects as assigned

承担相关的职责和安排的特别项